Comments following the NYHRPS Forum, April 25, 2017
By Carmen Panzar
Deloitte research1) shows that “people collectively check their phones more than 8 billion times each day, yet productivity is barely rising”. Employees are overwhelmed and HR could help by creating simple employee experiences when navigating organizational processes.
On April 25, members of an NYHRPS Forum discussed with Claudio Garcia – EVP Strategy and Corporate Development at Lee Hecht Harrison – how HR professionals can leverage Design Thinking2) to focus beyond building programs and processes by creating simple solutions for people processes where employees can enjoy productive and meaningful experiences.
Design thinking is the methodology that makes it possible for HR to shift from process monitor to designer of worker experience that drives business results2). The two principles we worked on are: when solving a problem, make sure it is a business problem (and not an HR one); and start understanding the employee current reality first before you design a solution.
As uncertainty drives businesses to look for more possibilities how are management practices evolving? [Read more…]