Date(s) - Tuesday, 04/25/17
8:00 am - 10:30 am
Design Thinking for HR
From “Process Developer” to “Experience Architect”
Design thinking takes aim at the heart of unnecessary workplace complexity by putting the employee experience first—helping to improve productivity by designing solutions that are at once compelling, enjoyable, and simple. By Josh Bersin, Marc Solow, Nicky Wakefield, “Crafting the Employee Experience” February 29, 2016.
Tuesday, April 25, 2017
8:00 – 8:30 AM Registration, a Light Breakfast & Networking
8:30 – 10:30 AM Program
Location – 2 Blocks from Grand Central Station
(Details will be sent to the registrants)
Are you curious about design thinking? How can you use design thinking to solve HR issues? How will HR processes such as talent acquisition, performance management, and succession as we know them survive through constant change? Or, are you wondering whether we need these processes at all . Experts in design thinking will assist us in reframing problems, learning a few quick techniques, and applying them to 2-4 HR issues you bring with you.
The Design Thinking Forum will give you the opportunity to experience the latest problem-solving tool. Unlike the typical approach of “breaking down” ideas, design thinking is a creative, step-by-step, analytical method focused on “building up” creative solutions. The technique moves well beyond brainstorming. While analytics uses data from the past, design thinking builds prototypes of the future. You choose the most promising one and create your future. If you want to be more imaginative, yet practical and uncomplicated, you’ll learn a new methodology to achieve these goals.
Applying design thinking to the work experience, HR will learn to ask:
- How can HR take the lead in shaping the employee experience?
- What does a great employee experience look like from end to end?
- How can we facilitate collaboration and learning in everything we do?
- How can we give employees a few easy-to-understand choices so they can make decisions faster?
- How can HR help develop and reinforce design capabilities throughout the organization?
Who will get the most out of the program?
This Forum is for members who anticipate or are currently responsible for taking the lead in framing HR’s approach/transition to an “employee experience first” value system. It is also for the intellectually curious member who needs to think differently to guide their clients through the creative design process to a solution.
To ensure the Forums are groups of peers, we set criteria for participation. While preference will be given to attendees who meet these criteria and sign up first, we also strive for a balance among in-house HR practitioners, consultants and members in transition etc. We try to accommodate every qualified registrant, so wait lists often become additional sessions.
To ensure the Forums are groups of peers, we set criteria for participation. While preference will be given to attendees who meet these criteria and sign up first, we also strive for a balance among in-house HR practitioners, consultants and members in transition. We try to accommodate every qualified registrant, so wait lists often become additional sessions.
Facilitator – Claudio Garcia
EVP, Strategy & Corporate Development
Lee Hecht Harrison
As Executive Vice President of Strategy and Corporate Development Claudio has responsibility for Lee Hecht Harrison’s business strategies and to identify sources of innovation and growth for the company. He oversees LHH’s Practice areas, with focus on innovating and developing the client experience and delivery capabilities in the Talent Mobility arena. He is also responsible for building key industry and strategic alliances and overseeing geographic growth of the company. Claudio served for seven years as Executive Vice President of Latin America Operations and as President of Latin America for DBM (acquired by LHH in 2011), during which time he led the development of the talent development practice, as well as geographic expansion in the region. Claudio developed his career in a diversified range of segments such as financial industry, entertainment, media communications, and beverages in different areas from finance to operations.
Claudio graduated with a degree in Civil Engineering, and a post-graduate degree in Business Administration.
Facilitator – Jeanne Schad
SVP, Global Product Innovation
Lee Hecht Harrison
Jeanne Schad is an innovator with a passion for helping people contribute their best to their work and to themselves. As SVP/Global Product Innovation for Lee Hecht Harrison, she applies this passion to follow trends and translate them into LHH’s solutions.
Jeanne joined Lee Hecht Harrison in 2010 after running her own executive coaching firm and a first career in marketing. She became an ICF Certified Professional Coach in 2006, applying her business and management skills to coaching to help organizations affect real business results and help people be happier in their jobs. Jeanne was inspired to shift her career to coaching and changing cultures of organizations after a layoff from a company in 2003, a story she tells in the 2009 documentary “Lemonade”.
Jeanne is active in the Los Angeles HR and coaching community, serving as the past Membership Chair for the HR Strategy Forum, the California affiliate of HRPS, She is also a coach advisor for the mentorship program for Step Up Women’s Network, founding member of coaching program for residents of the Santa Monica Homeless Shelter and an active member of the International Coach Federation and OD in LA organization. In 2014, Jeanne was honored as one of California’s Most Influential and Powerful Women by the California Diversity Council.
Jeanne holds a B.S. in TV/Radio/Film Management from the S.I. Newhouse School of Public Communication at Syracuse University. She received her coaching training at the Academy for Coach Training in Seattle, WA.
NYHRPS Break-Through Innovation Series provides a platform for members to discuss emerging issues among thought leaders, peers and HR decision makers in intimate settings limited to 15 participants and 2-3 experts.