Business Breakfast: Building Leadership and Culture to Drive Growth
Broadridge takes an integrated approach to talent management based on a global leadership competency model and focuses on continuous improvement in associate engagement. The senior team firmly believes in the service profit chain: Engaged associates create loyal and satisfied clients which results in shareholder value. As a part of this approach, for the past 18 years Mr. Hogan has led monthly half-day leadership development sessions with nearly 100 global leaders on topics selected by the leaders and focused on specific themes. These leaders then cascade their learning to local management teams, building a consistent culture globally to support the business strategy.
Bring your questions and join the dialogue about how the “leaders as teachers” approach really works and how focusing on the service profit chain brings results.
Broadridge Financial Solutions is recognized as the #1 provider of brokerage services outsourcing, as a most admired company, and as a great workplace (recognized by Gallup, Best Companies New York, and the Great Place to Work Institute)..
John Hogan is President and Chief Operating Officer of Broadridge Financial Solutions, Inc.
Before assuming the role of Chief Operating Officer when Broadridge spun off from ADP in April, 2007, John was Division President of ADP’s Brokerage Services Group where he was an active sponsor of leadership and cultural development programs.
In that role, John was the architect of ADP’s entry into the clearing and outsourcing businesses, buying U.S. Clearing and Broker/Dealer Services from Bank of America to form ADP Clearing & Outsourcing Services, Inc.
This acquisition allowed ADP to create a new strategy that enabled it to offer any brokerage firm, regardless of size, the appropriate range of outsourcing services to best meet its individual needs on one technology platform – service bureau, full business process outsourcing, or correspondent clearing.
Valerie Norton leads the Talent Management & Acquisition team at Broadridge. Her responsibilities include diversity and inclusion, talent acquisition, succession planning, performance management, development planning, leadership development, learning, organizational effectiveness, HR communications, community relations, sales capability, culture, and change management.
Prior to joining Broadridge, she held global leadership roles as Vice President of Talent Management and Vice President of Organizational Development in Fortune 100 companies, including BellSouth, ING, Merck and New York Life, aligning organizational strategy with business strategy.
During her twenty- year IBM tenure, Valerie held line leadership roles in sales, marketing, finance, strategic planning, and consulting. She built and led three business transformation consulting practices, specializing in the human aspects of organizational change, and led over a dozen transformation projects for major corporations.
Valerie is a member of the Board of Directors of HR People & Strategy and co-president of the New York affiliate.