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Jan 10, 2018 - How Cognitive Computing Will Disrupt (and Improve) HR
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When: January 10, 2018
Where: CUNY Graduate Center (bet. 34th & 35 Streets)
365 Fifth Avenue
New York, New York  10016
United States
Presenter: Susan Steele & Stephen Kelly, IBM
Contact: Alison Normand

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Cognitive computing (artificial intelligence designed to solve problems the way humans do, by thinking, reasoning and remembering), as illustrated by IBM Watson and seen in those iconic Watson video clips with Bob Dylan, Ridley Scott and Serena Williams, is having profound results in expanding human expertise.  This presentation will share the innovations and impact that cognitive computing is having on HR and the ability to enhance employee experience.

  • What if your CHRO could customize onboarding and HR support for each new hire?
  • What if your CLO could personalize learning and career advice for each employee?
  • What if every touchpoint with HR was as great as your best-ever consumer experience?
  • What if all of this were available globally 24x7?

Susan Steele and Stephen Kelly will facilitate a thought-provoking discussion on how cognitive computing is being used today to disrupt, and improve, HR.  Susan, a leader in IBM’s Global Talent & Engagement Center of Excellence and a former CHRO and CLO, and Stephen, Global HR Lead for IBM’s $16 billion Global Business Services unit, will share observations on how cognitive computing is being deployed across IBM and other enterprises and the impact this is having on employees, managers and HR professionals.


Susan Steele is a leader in IBM’s global Talent & Engagement Center of Competency, IBM’s center of excellence on HR Reinvention, where she  advises C-Suite leaders on talent strategies that increase revenues, enhance profitability, improve process efficiencies and create sustainable  organizational change. Prior to joining IBM in 2015, Susan held Chief HR Officer, Chief Learning Officer and Chief Talent Acquisition Officer roles  at WPP, Deloitte and Linklaters.  Her early career was in P&L roles at investment banks JPMorgan Chase and HSBC and with the  NASDAQ/PHLX derivatives exchange.

Susan is a frequent commentator on the integration of new technology in the workplace and has spoken widely on the impact of cognitive  computing on the HR function.


Stephen Kelly is the Global HR Lead in IBM's $16 million Global Business Services unit. Stephen joined IBM in 2017 from Avanade   where he  was Chief HR and Leadership Officer. Stephen has also held CHRO roles at Logica, the BBC and BT Global Services.

Stephen describes his role as focused on marrying brand, technology and the power of people, to create great places to work and   compelling  offers for clients and he feels that there has never been a more important time for these three fields - brand, people and   technology - to come t  together.

A UK native with a global mindset, Stephen has recently moved to New York and is looking forward to meeting NYHRPS members   and  broadening his professional HR network.

NYHRPS is grateful to Humantelligence for sponsoring this program.

Humantelligence is a culture analytics and recruiting platform that uses Artificial Intelligence and proven behavioral science to uncover the internal motivators and behavioral preferences of individuals, which enables organizations to recruit for cultural fit and predictive success.